Ubuntu Talks — Support

Support

Need help with bookings, payments, or live classes? You’re in the right place—we’ll get you sorted quickly.

Contact Us

Hours: Mon–Fri, 9:00–17:00 (ET)
First response target:
Within 1 business day
When you write, please include: your name, email used to book, course/language, date/time, and a short description or screenshot.
Your Hours
Last Name
E-mail address
Your message
Thank you!

Common Help Topics

  • Bookings & payments (checkout, receipts, refunds)
  • Rescheduling or canceling a session
  • Class access links & time-zone issues
  • Audio/video problems during live Zoom sessions
  • Account & profile help
  • Mobile app & device setup

Urgent Help (Upcoming Class)

  1. Check the latest email for the Join link and time-zone.
  2. Restart Zoom and your device; try another network if possible.
  3. Contact us via the Support form and mark it Urgent.

What to Include

  • Your full name and the email used to book
  • Booking or Order ID (if available)
  • Course/instructor and scheduled date/time (with time-zone)
  • A brief description and any screenshots

Refunds & Rescheduling

You can request changes through the Support form.
Refunds follow our Refund Policy and timing guidelines.

Hours

Mon–Fri, 09:00–17:00 (local time may vary).
Weekend requests are handled next business day.

Status & Policies

Thanks for learning with Ubuntu Talks—we’re here to help!